When you order one of our products over the phone or via the internet, you are agreeing that you have read, understand, and agree to our Shipping & Return policy.

 

 

SHIPPING POLICY

 

We offer free shipping on all swimming pool packages and accessories throughout the Continential United States. A $9.95 handling charge is applied to all orders.
 

We do ship to Alaska and Hawaii but shipping is not included in our prices please call for a shipping quote 800-986-0748.

 

 

All pool packages are transported by freight carriers and are CURBSIDE DELIVERY – the 47’ tractor trailer will deliver your package(s) to the end of your driveway. Freight deliveries are between 10-14 business days, depending on location.

 

Please plan ahead to arrange means of getting the product(s) off the truck and to your desired location. Swimming pool packages require 2 individuals present at delivery time to get the products off the truck and moved to your desired location.

A liftgate service is available for a fee of $49, but must be requested when your order is placed. Tractor trailers with lift gates will lower the skid to the ground. Please be aware that even with this service, you will still need 2 people to move the product(s) from the curb to your desired location.

 

**The freight company is not required to take the product(s) off the truck nor to move the product(s) to your desired location.

 

Your Residence or Business must be accessible by a 47’ tractor-trailer. If the freight company cannot access your location with a tractor trailer you will need to provide an alternate location for delivery or make arrangement to pick the shipment up at the terminal.   

Please let your sales representative know if the trucking company will have a problem delivering to your location at time of ordering so an alternative location can be scheduled and problems can be avoided.

If the ship to address needs to be changed after the pool has already shipped, the customer will need to pay a reconsignment fee of $29 before the change is made. Please make sure if there is a problem with the delivery location you notify your sales representative at time of order.

 

We pay shipping charges in advance. You are not required to pay any additional shipping charges at the time of delivery.  For residential deliveries the freight company will contact you to schedule an appointment before they deliver your product(s).

 

Receiving Freight: Clear Delivery
Receiving freight can be as if you follow a few steps:

  • Stay in contact with your supplier to find out when your shipment was shipped, what carrier it was given to, and an approximate arrival date.
  • When the shipment is delivered, inspect it immediately for obvious signs of damage. If the packages are not intact and wrapped on a skid please compare the pieces of freight you are receiving against your sales order Any damage should be noted on the delivery receipt BEFORE SIGNING.
  • If the condition and quantity of your freight is acceptable, the driver will ask you to sign the delivery receipt. The driver will give you a copy, and take the original signed copy with him/her (as proof of delivery) for his/her employer's records.

 

The driver will help you receive your shipment and answer your questions.

A signed delivery receipt with no exceptions, is called a "clear delivery." Clear deliveries mean that there were no shortages or visible damage at the time of delivery.

If there are any exceptions please note it on the delivery receipt and once the driver leaves call us to let us know there is a problem 800-986-0748. A sales representative will walk you through the process to verify damage and get replacements.

 

Attention: Above Ground Pool Customers

The picture below shows how your pool should be delivered to you (there may be multiple pallets, depending on the pool package you purchased). It should be completely wrapped with the packing list attached, as shown.

 

 

If your pool pallet(s) do not look like this when the freight carrier delivers it, please compare the pieces of freight you are receiving against your sales order, please contact your sales representative with any damage or problems 800-986-0748 as soon as possible.

It is very important that the buyer follows the delivery procedure described above. If the buyer determines that all or a portion of the merchandise has been damaged, the buyer must refuse to accept the shipment or note the exact damages on the freight bill and replacement parts will be sent. Any damaged parts that are not noted at the time of receipt by the buyer will be replaced at the buyer's cost (including shipping costs), unless shipping insurance was purchased. NOTE: The customer should not refuse the entire delivery unless there is damage to 80% of the boxes.

We offer shipping insurance at a nominal cost of $99 for pool packages and $29 for accessories - damage that could only have occurred during shipping.Shipping insurance covers the replacement of damaged parts only, not the entire item. If the buyer chooses not to purchase shipping insurance at the time of purchase, all replacement items and associated shipping costs will be paid for by the buyer. Shipping insurance cannot be purchased after the item has been delivered.

Any items that are incorrect or missing from your shipment must be reported within 10 calendar days of delivery. IT IS THE BUYER’S RESPONSIBILITY TO OPEN AND INSPECT ALL POOL PARTS TO ENSURE NOTHING IS MISSING OR DAMAGED 10 DAYS BEFORE BEGINNING INSTALLATION. Missing or incorrect parts will be shipped by UPS ground or freight carrier (whichever applies). If the buyer wants the missing or incorrect parts, that can be sent via UPS,  overnighted or 2-day aired, THE CUSTOMER WILL HAVE TO PAY FOR THE APPLICABLE COSTS OF THOSE SERVICES.

 

RETURN POLICY

 

**No Refunds or Returns are allowed on Opened or Installed Above Ground Pools or Liners, Special Order Liners, Coving, Pool Pad or Wall Foam.

 

**CANCELLATIONS ON ANY ITEM THAT HAS ALREADY BEEN SHIPPED FROM OUR WAREHOUSE WILL BE TREATED AS A RETURN AND ALL INCURRED FEES WILL BE APPLICABLE. A DELIVERY SIGNATURE IS NOT NEEDED FOR RETURNS IF THE CUSTOMER CANCELS THEIR ORDER AFTER IT SHIPS FROM OUR WAREHOUSE AND BEFORE IT CAN BE DELIVERED. 

 

Returns will be accepted only up to 10 calendar days after the buyer signs for delivery or the product shows delivery through a ground carrier and only under the condition that the buyer arranges for shipping back to Discount Pools Direct and pays all applicable shipping charges incurred to and from Discount Pools Direct.

The buyer must call before returning merchandise or to cancel an order. All returns are subject to credit (amount paid for the item) minus any shipping charges incurred and a restocking fee of 15-25% due to depreciation, only after inspection of returned merchandise by Discount Pools Direct.

If you have any questions about Shipping Costs and Policy or the Return Policy, please call us at 800-986-0748.

 

Thank you.

Discount Pools Direct

 

Privacy Policy

Effective date: December 07, 2018

Nationwide Recreation Distribution LLC ("us", "we", or "our") operates the www.discountpoolsdirect.com website (hereinafter referred to as the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. Our Privacy Policy for Nationwide Recreation Distribution LLC is managed with the help of Privacy Policies.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.discountpoolsdirect.com

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. You can learn more how to manage cookies in the Browser Cookies Guide.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

Nationwide Recreation Distribution LLC uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Nationwide Recreation Distribution LLC will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

Nationwide Recreation Distribution LLC may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Nationwide Recreation Distribution LLC
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

 

** ALL SALES APPLY TO ITEMS PURCHASED WITH CREDIT CARD OR CHECK